Carpet Care

Q. How can I maintain my carpet warranty?

A. There are three key things to do to maintain your carpet warranty

  1. Vacuum frequently
  2. Clean spills promptly
  3. Have periodic professional carpet cleanings

Q. Why is vacuuming important?

A. The most important thing you can do to keep your carpet looking great is to vacuum it thoroughly and frequently, particularly in high traffic areas. Vacuuming helps remove dirt particles which dull and mat the carpet's appearance. Also, use walk-off mats at entrances to minimize dirt particles being tracked onto the carpet and to reduce soil accumulation.

Q. Why is cleaning my carpet necessary?

A. Regular carpet cleaning and maintenance are needed to keep your carpet looking great year after year. During everyday use, soil clings to carpet fibers and dulls carpet beauty and causes matting and packing. These particles accumulate and dull the carpet's original color.

Q. How do I clean up common household food and beverage spills?

A. The following "Basic Cleaning Steps" (BCS) are effective for most stains caused by spills.

Here's what you will need: clean white cloths and ¼ teaspoon of liquid dishwashing detergent per 1 cup warm water.

  1. Immediately scoop up as much of the spill as possible. Then blot, do not rub, area with clean white cloths to remove excess moisture. Use a wet/dry vacuum if spill is large.
  2. Apply warm, not hot, water to stained area and blot with white cloths. Repeat until no stain is evident on towels. If stain remains on carpet, make a solution of ¼ teaspoon liquid dishwashing detergent to one cup water. Using clean, white cloth, apply the solution to the stained area, and let soak about five minutes. Rinse with clear warm water and blot to remove excess moisture. Repeat until all detergent is removed to avoid re-soiling.
  3. Absorb any remaining moisture with layers of white paper towels weighted with non-staining glass or ceramic object. When carpet is dry, vacuum or brush the pile to restore texture.

*Reappearing Stains: After drying, if the stain reappears, it may be because some of the stain remained deep in the pile or pad and wicked up to the surface. If so, repeat step 2.

Q. How often should my carpet be cleaned?

A. Your carpet should be vacuumed regularly but should not be done so that cleaning is excessive. We also recommend professional cleaning once every 18 months.

Q. Which professional cleaning method is recommended?

A. Most professionals use hot water extraction, which is more commonly known as steam cleaning. Other cleaning methods include absorbent pad or bonnet cleaning, rotary shampoo, and dry foam powder. Wet or dry methods, properly done, are acceptable for regular maintenance cleanings. However, hot water extraction is required for most warranty services.

Q. What do I do if regular care does not take care of a particular stain or problem?

A. Please contact either the manufacturer or our store for proper direction on how to treat a particular stain or problem.

Q. Where can I find additional information on how to maintain and care for my new floors.

A. For more information on how to maintain your new floors, you can visit The Carpet and Rug Institute, or ask one of our store associates.